Response/processing time
In the table below, you can see the response/processing time for different types of inquiries.
Inquiry |
Response/processing time |
Notes |
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Animal units/animal caretakers: |
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Contact the animal units. |
1-2 working day |
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Ordering of animals and other services: |
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Ordering of rodents from commercial breeders |
Thursday until 12:00 the week before the animals should be delivered |
Order deadlines for purchase of rodents and technical services
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Delivery of animals from units |
The day before delivery no later than 12:00 |
Animals from the barrier units will be delivered to the Scantainer at Panum 01 around 11:00 the following day. In special circumstances earlier or later delivery can be arranged by coordinating with the responsible animal care taker. In general, animals are not delivered at weekends from any unit. |
|
Animal technical assistance and other orders |
Most often the day before until 12:00 |
Order deadlines for purchase of rodents and technical services |
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Veterinarians: |
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Project plans |
Up to 5 working days |
Inquiry to: emed-projektplaner@sund.ku.dk |
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Import/Export of animals |
Up to 5 working days |
Inquiry to: emed-import@sund.ku.dk |
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Other inquiries to veterinarians |
Up to 5 working days |
Inquiry to: emed-vet@sund.ku.dk
All inquiries are read daily and the vet assesses the priority. It can take up to 5 working days as all veterinarians have many different and in some cases urgent tasks.
You will be notified if the inquiry is going to take longer than 5 working days and the vet will also inform the researcher if more information is needed. |
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Administration: |
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Creating an account |
1-2 working days |
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Access to AEM |
3-4 working days |
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Questions regarding invoices |
1-2 working days |
Inquiry to: emed-adm@sund.ku.dk |